Check expertise against the actual assignment
IEC requirements depend on the trade activity and applicable exceptions.
Ask about experience with your entity, sector and the intended deliverable. If a report, certification or representation requires a particular qualification or registration, verify it through the relevant professional or regulator source. Do not rely on an unverified badge or a promise of a favourable outcome.
Questions to ask on the first call
Which other permissions apply to my goods or services and how is the IEC profile kept current?
Separate IEC assistance from customs, product licences, incentives and shipping documentation.
Checklist
- Who prepares the work, who reviews it and who communicates with me?
- What evidence is missing and what assumptions are being made?
- What is included, what is excluded and how is extra work authorised?
- What will I receive and who retains control of the records?
Agree how the work will be delivered across MMR
For Mumbai, Thane, Navi Mumbai and Panvel businesses, location matters when original documents, a premises visit or physical verification are needed. Ask which steps can be remote and whether travel or site work is included. Serving an area is not proof that a provider has an office there.
Prepare firm PAN, bank account evidence and valid address details consistent with the proposed applicant.
Warning signs in a proposal
An IEC is not a universal product permission and its profile still needs applicable ongoing maintenance.
Be cautious about guaranteed approvals, undisclosed fees, pressure to share one-time codes and proposals that omit client responsibilities. Ask for realistic dependencies and a defined complaint or escalation channel.
Protect continuity if you change providers
Retain IEC records, bank validation evidence and applicable profile-update responsibilities.
Require an accessible export or copy of your records and final work. Agree how access is revoked and pending matters are transferred. A service relationship should not leave your business unable to obtain its own filing history or accounts.
How to use this resource


