Define the starting point and the outcome
Finance process redesign should solve a measurable delay, error or control weakness.
Tell the adviser whether this is a new engagement, a transfer from another provider or a correction of earlier work. Identify open questions and the decision-maker who can approve assumptions and provide missing evidence.
The service workflow
Map the existing process, identify causes, test a redesigned workflow and measure results.
The steps below describe the existing service workflow. Confirm their applicability and current portal requirements before acting; the order and supporting evidence can change with the entity or case.
Step by step
- 1
As-is study
- 2
To-be design
- 3
Implementation
- 4
Monitoring
Where your approval is needed
Approve key facts and calculations before a filing or report is finalised. Ask for a readable explanation of assumptions, unresolved differences and any choices with continuing consequences. For assurance work, management preparation and independent professional judgement remain distinct.
Which outcome will improve and how will we measure it after rollout?
How to manage delays and queries
Automation can accelerate errors if approvals and data quality are not redesigned first.
A useful status update names the outstanding item, its owner and the next action. Missing records, portal queries and third-party review can affect completion. Avoid treating an indicative service timeline as a guaranteed regulator decision.
What to retain when the work is complete
Keep approved procedures, ownership rules, training records and post-rollout performance measures.
Confirm future responsibilities and record-retention arrangements in writing. Keep a copy of the final deliverables and know who controls access. If work continues monthly, agree the next reporting or compliance cycle before closing the current one.
How to use this resource
