Define the starting point and the outcome
Choose bookkeeping scope around transaction complexity and the reports needed to run the business.
Tell the adviser whether this is a new engagement, a transfer from another provider or a correction of earlier work. Identify open questions and the decision-maker who can approve assumptions and provide missing evidence.
The service workflow
Agree the chart of accounts, reconcile opening balances and run a documented monthly close.
The steps below describe the existing service workflow. Confirm their applicability and current portal requirements before acting; the order and supporting evidence can change with the entity or case.
Step by step
- 1
Onboarding & chart of accounts
- 2
Transaction entry
- 3
Bank reconciliation
- 4
Monthly reports
Where your approval is needed
Approve key facts and calculations before a filing or report is finalised. Ask for a readable explanation of assumptions, unresolved differences and any choices with continuing consequences. For assurance work, management preparation and independent professional judgement remain distinct.
Will you provide bank reconciliations and a list of outstanding documents every month?
How to manage delays and queries
Unreconciled balances carried forward can make every later management or tax report unreliable.
A useful status update names the outstanding item, its owner and the next action. Missing records, portal queries and third-party review can affect completion. Avoid treating an indicative service timeline as a guaranteed regulator decision.
What to retain when the work is complete
Retain the ledger export, balance reconciliation, source documents and a month-end query log.
Confirm future responsibilities and record-retention arrangements in writing. Keep a copy of the final deliverables and know who controls access. If work continues monthly, agree the next reporting or compliance cycle before closing the current one.
How to use this resource



